Privacy policy

Privacy Policy

Last updated: August 19, 2025

The Enerkinetik® Shop operates this shop and website, including all related information, content, features, tools, products, and services to provide you with a personalized shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and share personal data when you visit, use, or make a purchase via the Services, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you confirm that you have read and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

Personal Data We Collect

We may collect personal data that identifies you or can be associated with you, including:

Contact information (name, address, phone number, email address)
Financial data (payment information, transaction details)
Account information (username, password, preferences)
Transaction data (cart, orders, returns)
Communication data (support requests, messages)
Device and usage data (IP address, browser, interactions with the shop)

Sources of Personal Data

Directly from you (e.g., when placing orders or contacting us)
Automatically via cookies, device, and browser data
From service providers (e.g., payment or shipping providers)
From partners and third-party tools (e.g., marketing or analytics services)

Purposes of Processing

We use your data for:

Providing, processing, and improving our Services
Order processing and payment handling
Shipping and logistics
Marketing and newsletters (only with consent, double opt-in)
Security, fraud prevention, and legal compliance
Customer communication (e.g., order status, customer support)

Sharing Personal Data

We only share personal data where necessary:

Hosting & Platform

Shopify (shop system, hosting, analytics)

Email Marketing

Rapidmail GmbH, Germany (newsletter delivery, double opt-in; unsubscribe via link anytime)

Video Hosting

Vimeo Inc., USA (embedded videos may collect IP address and usage data)

Digital Products

Sky Pilot, USA/Canada (delivery of digital content such as videos or downloads)

Shipping & Logistics

SendCloud GmbH, Germany (shipping management, label creation, customs documents)
WhiteWall Media GmbH, Germany (order data for production and shipping of WhiteWall products)

Payment Processing

PayPal (Europe) S.à r.l. et Cie, Luxembourg
Shopify Payments / Stripe Payments Europe Ltd., Ireland
Additional providers as selected at checkout (e.g., credit card providers)

Each provider processes data according to its own privacy policy.

Relationship with Shopify

Our Services are provided via Shopify International Ltd., Ireland. Shopify may collect data about your access and use and may transfer it outside the EU (e.g., to Canada, USA).

Details: Shopify Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to enable functionality, security, and analytics. You can disable cookies in your browser settings, but this may limit site functionality.

Your Rights

Depending on applicable law, you may have the following rights:

Access to your stored data
Correction of inaccurate data
Deletion (“right to be forgotten”)
Restriction of processing
Objection to direct marketing
Data portability
Withdrawal of consent

To exercise these rights, please contact us using the information below.

International Data Transfers

Where data is processed outside the EEA, this is based on appropriate safeguards (e.g., EU Standard Contractual Clauses).

Security & Retention

We take appropriate technical and organizational measures to protect your data. Data is retained only as long as necessary for the stated purposes or as required by law.